You can ask us to permanently delete your True Site Sync account and its associated data at any time. This page explains how to request deletion, what is deleted, and what (if anything) we are required to keep.
How to request deletion
1
From the app — open Settings → Backup & Data → Delete My Account and follow the prompt. This sends us your deletion request.
2
Or by email — send a message to info@truesitesync.com from the email address on your account, with the subject “Account Deletion Request”. We may ask you to confirm your identity to protect your account.
What gets deleted
When your deletion request is verified and processed, we permanently remove:
- Your account and login credentials (email/authentication record).
- Your personal profile information (name, email, company profile details).
- The business data associated with your account — projects, clients and vendors, measurement sheets, abstracts and bills, invoices and estimates, purchase and inventory records, labour and attendance, equipment logs, and uploaded documents — where you are the sole owner of that organization.
- Locally cached data on your device is cleared when you sign out or uninstall the app.
Shared organizations: if you belong to an organization with other members, records created for that shared organization may remain with the organization so the business can continue operating. Your personal account and personal data are still removed. If you are the sole owner, the organization and its data are deleted with your account.
What we may retain
We may keep a limited amount of information where the law requires it — for example, invoice and payment records needed to meet tax and accounting obligations. Such records are retained only as long as legally required and are then deleted or anonymised.
| Data | Deleted | Retention (if any) |
|---|---|---|
| Account & login | Yes | None |
| Personal profile | Yes | None |
| Business records (sole-owner) | Yes | None, except statutory invoice/tax records |
| Payment/tax records | Anonymised | As required by law, then deleted |
Questions
Need help or want to check the status of a request? Email info@truesitesync.com and we'll respond as soon as reasonably possible.